![]() ![]() We agree Vend's the best point of sale for businesses looking to grow! If you're wanting to add extra staff management functionality, check out the Vend + Deputy integration. Hey there, thanks for your review of Vend POS. Sometimes my whole update doesn't save at all and I have to redo it 3 times. Difficult to do while working with customers. It's not user friendly on the back-end.you have to pay meticulous attention when updating things because of this. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. The loyalty deletes every time I update a variant.I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing. There is no way it is employee/customer theft. It has been like this the whole 2 years on and off. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior. ![]() I have been waiting exactly 7 days for my issue to be resolved. they make you write a novel rather than just simply calling- and then don't answer for days. I Like how you can export the items to an excel sheet to count and then re-import. It's easy for employees to search something. Rain seems like it would be good, but need to do more research. I would never use this system if I were to open a business. I will definitely not recommend that anyone takes up this system unless you think you are ready to work with a support team that does not attend to you when help is needed. I'm not so sure that Vend is a system that caters to the small and medium business owners because we business owners and managers, we don't have all the time in the world to be waiting for your reply and chasing you for answers. Emails went unanswered and the support team even closed the ticket without giving me a reply or resolution to the problem. Speaking to the live chat guy and he kept me waiting for over 3 hours with no reply when he told me that he will be transferring me over to the billing time for assistance. Up until now, the issue is not solved and no one has responded to me on this issue. I have been trying to speak to someone from the Vend support team since 24th April due to some billing issues that could have been easily resolved in 1 or 2 days. As a business owner, Vend has been useful for my day to day work. Very simple reporting such as what do we have in our inventory of type A vs Type B to know what we're lacking in inventory is a many step process to pull which results in more work.Vend has one of the most easy to use cloud point of sale that I have tried and tested over the years. Unless you do everyone stat as an individual data pull then you can get the stats but there is no clean visual display to arrange the data neatly so more work is to be done. ![]() If you need numbers that for example compare data points of last week's sales vs this weeks sales by day vs by hour to know which day of the week is your strong day and which hour of the day is your peak you can't do it. So if we were to want to do an event and have an additional cashier it would cost a lot more than what it's worth to have an additional cashier. It was either an issue that resolved itself over time I guess they fixed it on their back end or we have learned to just live with it. Not once has any of our issues been resolved. ![]() Their customer service is great, nice and friendly but virtually useless. This has costed us many sales specially at crucial times. Right now the system is slow to sync to Vend server causing sales screen and transaction not to be processed. The system lacks stability, we have been using this system for more than a year and it's been going down on crucial moments. Not efficient if you need to adjust tags in large batches because the exported CSV file, all the tags are in a single cell. The system lacks any mass editing features unless you export the database into csv and re import it. No real reporting, often system goes down. Cons: Lacking crucial functions to actually run a business. ![]()
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